We constantly strive to give you the best possible care and quality of service. We spend time trying to improve, and we are always interested to hear feedback, both good and bad.
If you have any suggestions about our service or are unhappy with the attention you have received, please contact us. You can send us an email using this form, or email us directly. There is a suggestion box at the Medical Centre, where you may make written comment.
We have an internal procedure for handling every complaint about the quality of medical care, and we will keep you informed. This email form will be received by the Partners and the Practice Manager (Tracy Clarke), and will be discussed if relevant with any individual employee or doctor that might be named.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online at hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.