Medical Services

  • Health assessment, over 75

    Our doctors recommend a health assessment for every over 75 year old once a year. This in-depth assessment is a way of identifying health issues that are potentially preventable or amenable to early treatment to improve health and quality of life.

  • Health assessment, 45-49 year old

    A health assessment is recommended for everyone aged 45-49 who has a specific risk factor for developing a chronic disease. These risk factors include smoking, overweight, high blood pressure or a family history of chronic disease.

  • Minor surgery

    Many of our doctors are skilled at minor surgery. Procedures such as excisions of moles or skin cancers, and resection of ingrown toenails are regularly performed. We can also treat warts, skin tags, lipomas, cysts and boils.

  • Wound management

    Our nursing team provides high quality care for all wounds that require dressings. Please make an appointment with our nursing staff should you require a dressing. You will need to purchase and supply the dressings and bandages, as there is no Medicare or PBS subsidy.

  • Pregnancy

    All of our doctors can help you plan and manage the early stages of pregnancy. We recommend discussing pregnancy with your doctor as far in advance as possible.

  • New patients

    We welcome new patients. Please make a double appointment if you are a new to the medical centre, or if you have not visited for some time.

  • Travel medicine

    It is important to seek the advice of your doctor at least 6 weeks before you travel overseas. We can help make you aware of any medical risks, optimise your own treatment, and administer vaccines or prescribe anti-malarials if necessary.

  • Long appointments

    Our standard appointment time is 12-15 minutes (as recommended by RACGP). If you think you need more time than this, please ask reception to book you a double appointment.

  • GP Management Plans

    The Chronic Disease Management (CDM) Medicare items enable GPs to plan and coordinate the health care of patients with chronic or terminal medical conditions, including patients with these conditions who require multidisciplinary care.

Policies

Results of tests

Each doctor will discuss what you will need to do to obtain test results. Usually, you will be asked to make a follow-up appointment, and it is very important that this is with the doctor that ordered the tests wherever possible. Doctors are not routinely able to discuss results by telephone, unless a special arrangement has been made.

Restricted medications 

Our doctors will not prescribe restricted medications, or other drugs of potential abuse, to new patients on their first consultation. This includes strong pain killers, and most sleeping tablets or sedatives.  Instead we will make arrangements to collect all required information and permissions as quickly as possible, to allow us to prescribe responsibly and safely.  We will not make exceptions to the rules, which are a Department of Health requirement, so please do not ask us to do so.

Phoning your doctor

Your regular doctor may arrange to phone you under particular circumstances. Unfortunately we are not able to connect telephone calls to our doctors routinely, as the interruption caused to the patients they are seeing can be harmful. Our staff will usually be able to pass on a message to your doctor. If you have left a message, it may take your doctor 2-3 days to respond.

Email 

National guidelines do not permit the use of email to send private medical information, as confidentiality cannot be guaranteed.  When contacting specialists or other services electronically, our doctors use a secure email system to protect confidentiality.

Abusive behaviour or language 

This will not be tolerated under any circumstances. We will strive to protect our staff and other patients from bad language or abusive behaviour.  Any person who is not able to respect our request will be asked to leave, and may be asked to transfer their care to another provider.

Non-medicare consultations

Please be aware that some consultations are not funded by Medicare. Examples include: most pre-employment medical examinations or reports, paperwork not related to a health concern (e.g. passport forms or witnessed signatures), paperwork or other discussion about a legal case, any consultation about a patient who is not present (e.g. a parent asking about their child, when the child does not attend).  In these circumstances you will need to pay the full fee, so we ask you to let us know in advance to avoid misunderstanding.

Removal of sutures 

Your doctor or the nurse will arrange for you to attend to have stitches removed. An appointment will be made with the treatment room nurse for this purpose. If your stitches were put in by a private specialist you will need to attend their rooms for suture removal unless they have made a prior arrangement with us.