Privacy Policy

Westcare has developed a policy to protect your privacy in compliance with privacy legislation. Our policy is to inform you:

  • what personal information is being collected;
  • who is collecting your personal information;
  • how your personal information is being used;
  • to whom your personal information is being disclosed; and
  • how your personal information is being stored.

Please address any questions about privacy to the Practice Manager, Tracy Clarke.

Medical Records and Privacy

Our records are stored in electronic format on our computer servers. Our data is securely backed up on a daily basis. Confidentiality of our information can be assured, in line with relevant laws and guidelines. We keep our records for at least 7 years after your last visit, and on your request we will provide a summary to your new doctor if you move away (an administration fee will be charged).

Online Privacy

Information Collected
When you look at this web site, our Internet Service Provider may make a record of your visit and logs the following information for statistical purposes:

  • your domain or top level domain name (eg: practice.com, .gov, .au, etc)
  • the date and time of your visit to the site
  • the pages you accessed and documents downloaded
  • the type of browser you are using, and
  • other useful visitor statistics.

This non-identified information is used to monitor usage patterns on our site in order to improve navigation and design features – helping you to get information more easily.

Access to information collected
We will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider’s logs, and thus gain information about users and their activities.

Use of information collected
We will only collect your e-mail address if you send us a message. Your e-mail address will only be used for the purpose for which you have provided it, and it will not be added to a mailing list or used for any other purpose without your consent. We may however, use your e-mail address to contact you to obtain your consent for other purposes, but will give you the option of having your address deleted from our records at that time.

Personal Health Information
In the interests of your privacy, and given the inherent insecurity of information passed over the Internet, we do not currently support the transmission of personal health information to or from our patients over the Internet. If you send any personal health information to us via the Internet, we cannot guarantee its security.

Cookies
This web site only uses session cookies and only during a search query of the web site. Upon closing your browser the session cookie set by this web site is destroyed and no personal information is maintained which might identify you should you visit our web site at a later date.