Frequently Asked Questions

Westcare Family Medical Centre is located at 211 Barries Road, Melton West.

Please click here to view a map.

The doctors at Westcare Family Medical Centre privately bill. Consultation fees are payable in full at the time of consultation and Medicare rebates can be deposited into your savings or cheque account at the same time.

Please click here for a list of our consultation fees.

The cost of a standard consultation at Westcare Family Medical Centre is $83.00 and is exclusive of any materials fee charged for dressings, materials used in procedures, contraceptives, and certain vaccines. However, the doctor will charge according to the consult provided.

Please click here for a list of our consultation fees.

A standard consultation time is 15 minutes.

A longer consultation time is 30 minutes. If you have numerous or complex medical issues, an extended consultation is required.

Westcare Family Medical Centre is an appointment based clinic and we do not facilitate walk-in appointments. This is because most of the doctors are booked up in advance.

However, we do offer a duty doctor most days if you require an urgent consultation. Please call the clinic to access this service.

To book an appointment online, please click here. Alternatively, please call us on 03 9747 5800.

For good quality care, all patients are required to make an appointment to see a doctor for all test results (preferably where possible, the requesting doctor). To ensure strict patient confidentiality and compliance with the National Privacy Act is maintained, pathology and radiology results will not be given over the telephone by our reception and/or nursing staff.

It is the patient's responsibility to follow up on their test results, and we encourage our patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.

We will make every effort to contact patients with abnormal results. However, it cannot be assumed that test results are normal if there is no contact from our clinic. Patients should be aware of the potential seriousness of not attending follow-up appointments, recalls, or investigations.

Unless encryption is used, email is not a secure platform for communicating sensitive information such as test results. Also, to protect your privacy, you should never email personal information such as your birth date, address, Medicare card number, etc. to our clinic.

Yes, you will need to see a doctor to have a script written. Doctors have a duty of care and need to determine if you should be prescribed a medication based on various factors, or if you should continue or cease taking a medication they may have prescribed for you previously.

Click here to book an appointment for a script.

Regardless of the nature of your visit, you need to book an appointment with a doctor to ensure that you receive the correct level of care. Depending on your individual circumstance, you may also need to see a nurse either before or after your appointment with a doctor. Our reception staff can answer any particular questions you may have about your appointment.

If your usual doctor is fully booked and you need to see a doctor today, please call us on 03 9747 5800, and we will try to offer the best solution.

Westcare Family Medical Centre is open between 8:00am and 6:00pm Monday to Thursday, 8:00am and 5:00pm on Friday, and 8:00am to 4:00pm Saturday. The last appointment for the day is 15 minutes prior to the closing time.

Yes, we have a large waiting room area where you can likely sit away from other people. Alternatively, please speak with our reception staff when you arrive, and they will arrange an area for you.

If you are waiting to see a doctor and your symptoms change, please inform the reception staff immediately.

Patients who have a high risk condition or deteriorating symptoms are asked to advise reception staff immediately.

These include:

• Chest pain
• Difficulty breathing
• Severe bleeding
• Loss of consciousness
• Fitting
• Head/spinal injury
• Severe allergic reaction

Yes, we have doctors who have significant experience advising on skin cancer medicine. Please speak with one of our reception staff members.

Yes, we have a team of nurses working at Westcare Family Medical Centre between Monday and Saturday.