We are currently experiencing an unprecedented demand for our service due to COVID-19. For the safety of GPs, staff, and patients, we require all patients and staff to wear a face mask while in the clinic. We also observe social distancing >1.5m and limit the number of patients in our waiting room.


If you recently tested positive for COVID-19, please visit the Victoria Government website for up-to-date health advice on how to report and manage your illness.


If you have tested positive and would like to access antiviral treatment, please confirm your eligibility at

If you are unwell, have respiratory symptoms and a negative COVID-19 test, please arrange a telephone appointment with a GP, and a safe face-to-face review will be arranged, if required.

For your safety and convenience, we encourage telephone or video appointments (where possible). The Government has restricted Medicare GP telehealth items to circumstances where a patient has confirmed COVID-19 and is required to isolate under a state directive, or where there is an existing relationship with a general practice (i.e., the patient has visited a GP in the practice face-to-face in the last 12 months), children aged under 12 months, or patients who are homeless.

Please be aware that telephone or video consults may incur a private fee.

Call 000 if you need urgent medical assistance.


Our fees have increased by a small amount, which means you will incur a small out-of-pocket fee for some services. This is due to the ongoing discrepancy between the cost of operating a general practice clinic and low increases to the Federal Government’s Medicare rebates.

This decision has not been made lightly and is necessary to continue to provide high-quality health care to our local community.

As a private billing practice, we have a tailored sustainable billing model which enables us to remain viable and ensure our patients can access high-quality health care.

Please speak with our Reception staff or Practice Manager if you have any questions.

Welcome! We are ready to help during the COVID-19 crisis

Please wear a mask when you come to Westcare!

It is still important to wear a mask when you go to a healthcare facility. We will still ask you to wear one when coming to the medical centre for care. Even though Covid restrictions are easing, we are are keeping up our strict hygiene and distancing precautions.

Remember too that we are still doing many of our consultations by telehealth (video link) or telephone so you can #stayathome. The medical centre is still open if you need to be examined or have a test or procedure, so don’t hesitate to contact your doctor with questions or concerns.

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Our response to the COVID-19 crisis

We can help with all coronavirus related concerns, and refer you for testing or treatment if needed.

But we also remain your family doctor, and we will take the time to manage new or ongoing health issues.

Westcare is open for business: telehealth and in-person consultations still available

We use Coviu to connect you directly with your doctor from home or work. Click the link we will send you to enter the video call. No software is required, just a smartphone or laptop with camera. If you don’t have a camera we will contact you by telephone.


Please contact us with your questions, or if you have any symptoms of concern. Social distancing measures apply in and around our medical centre for your safety.

Stay safe!

Take simple precautions to reduce your risk. Wash your hands frequently. Stay at home unless it is essential to go out. Isolate yourself and wear a mask if you are unwell.

Contact us to discuss your circumstances or for personal advice.

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